If you have any questions regarding the survey or need more assistance, please contact the survey Help Desk at: https://leapfroghospitalsurvey.zendesk.com.
- The Help Desk is staffed from 9 am to 5 pm ET on all regular business days. Help Desk representatives respond to inquiries within 24-48 hours. Hospitals should plan ahead to ensure they have a security code and are able to access the survey well in advance of any survey deadlines.
- If you are in a CPOE Evaluation Tool, and have a related question, please be sure to select “CPOE” from the survey section drop down box when opening a new ticket on Zendesk.
Note: If you need a copy of your security code or need to request a security code for the first time, please visit https://leapfroghospitalsurvey.org/get-a-security-code/.
Survey Users Group
Leapfrog is once again offering the Hospital Survey Users Group. For an annual fee of $150, hospitals will have access to all Users Group benefits for the 2015 Survey Cycle (March-December 2015). For more information, visit http://www.leapfroggroup.org/56440/SurveyInfo/SurveyUsersGroup. The Users Group is provided in addition to Leapfrog’s Survey Help Desk which continues to provide free technical assistance to hospitals. The Users Group is designed for hospitals that would like a more interactive approach to understanding the survey, measure specifications, and scoring algorithms.
Town Hall Calls
To assist in the completion of the survey, Leapfrog will be hosting Town Hall calls for hospitals. These free calls will discuss the 2015 Leapfrog Hospital Survey and its measures in more detail. All hospitals planning to or considering participation in the Leapfrog Hospital Survey should attend one of these calls. Please use the links below to register:
- April 15, 2015 at 3:00 PM EST – Session is full.
- May 12, 2015 at 2:00 PM EST - https://attendee.gotowebinar.com/register/6668754991798171138
Please note: The content will be the same on both Town Hall calls. Hospitals should plan on attending only one of the two scheduled calls. In addition, a recording and the slide deck will be posted here following the May 12th call.