Help Desk

If you have any questions regarding the survey or need more assistance, please contact the survey Help Desk at:

  • The Help Desk is staffed from 9 am to 5 pm ET on all regular business days. Help Desk representatives respond to inquiries within 24-48 hours. Hospitals should plan ahead to ensure they have a security code and are able to access the survey well in advance of any survey deadlines. Please see the note below regarding Help Desk holiday hours.
  • If you are in a CPOE Evaluation Tool, and have a related question, please be sure to select “CPOE” from the survey section drop down box when opening a new ticket on Zendesk.

Note: If you need a copy of your security code or need to request a security code for the first time, please visit


Holiday Schedule

The Help Desk will be CLOSED on the following dates:

November 26-27, 2015

December 24-25, 2015

January 1, 2016


Survey Users Group

Leapfrog is once again offering the Hospital Survey Users Group.  For an annual fee of $150, hospitals will have access to all Users Group benefits for the 2015 Survey Cycle (March-December 2015). For more information, visit The Users Group is provided in addition to Leapfrog’s Survey Help Desk which continues to provide free technical assistance to hospitals. The Users Group is designed for hospitals that would like a more interactive approach to understanding the survey, measure specifications, and scoring algorithms.


Town Hall Calls

To assist in the completion of the survey, Leapfrog hosted two Town Hall calls for hospitals on April 15th and May 12th. A recording and slide deck are available below: